Refund Policy for Araoko Foods

At Araoko Foods, we are committed to providing you with the highest quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand the terms and conditions.

Eligibility for Refunds

1. Damaged or Defective Products
   If you receive a product that is damaged, defective, or not as described, you may be eligible for a refund. Please contact us within 48 hours of receiving your order to report the issue.
2. Perishable Goods
   Due to the nature of perishable goods, refunds are only available if the product is delivered in a spoiled or damaged condition.
3. Non-Perishable Goods
   For non-perishable items, refunds are available if the item is returned in its original, unused condition, with all packaging intact.
4. Change of Mind
   Unfortunately, we do not offer refunds for change-of-mind purchases.

Refund Process

1. Contact Us
   To initiate a refund request, please email us at [insert email address] or call our customer service at [insert phone number]. Provide your order number, a description of the issue, and, if applicable, photos of the damaged or defective product.
2. Return Authorization
   Once your refund request is approved, we will provide you with a return authorization and instructions for returning the product (if required).
3. Inspection and Approval
   Upon receiving the returned product, we will inspect it to verify the issue. If the refund is approved, we will process your refund within 7–10 business days.

Refund Methods

Refunds will be issued to the original payment method used for the purchase. If this is not possible, we may offer store credit as an alternative.

Shipping Costs

1. Refunds for shipping costs are only available if the product was delivered damaged, defective, or incorrect.
2. If you are returning a product for any other reason, you will be responsible for the return shipping costs.

Exclusions

Refunds are not available for:

• Products purchased on sale or with promotional discounts.
• Products returned without prior authorization.
• Perishable goods reported after 48 hours of delivery.

Contact Us

For further inquiries about our refund policy, please contact our customer support team via email at araokofarmsng@gmail.com or at +2348188714646.

We value your trust and look forward to serving you better.